Human + Machine, Updated and Expanded: Reimagining Work in the Age of AI

AI—including Generative AI—is radically transforming business. Are you ready? Accenture technology leaders Paul Daugherty and Jim Wilson provide crucial insights and advice to meet the challenge. Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now—in software that senses what we need, supply chains that "think" in real time, and now Generative AI, like ChatGPT, that is radically reshaping work and productivity. Twenty-first-century pioneer companies are already using AI to innovate and grow fast . The bottom line is Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on? In this new, updated, and expanded edition of Human + Machine , Accenture technology leaders Paul R. Daugherty and H. James (Jim) Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization—whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly—or completely reimagine them. The bottom line is that AI is changing all the rules of how companies operate. Based on the authors' experience and research with 1,500 organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability and what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business. Human + Machine provides the missing and much-needed management playbook for success in the new age of AI.