Job Announcement & Overview
Scolar is hiring a Customer Support Executive to be the first point of contact for our customers across phone, live chat, and other support channels. You'll help students and parents with orders, deliveries, courses, and general queries about Scolar's platform.
Key Duties & Responsibilities
- Answer customer calls and respond to live chat queries promptly and courteously.
- Help customers with order status, delivery issues, returns, and payment questions.
- Guide users on courses, book purchases, and other Scolar services.
- Log and escalate unresolved issues to the relevant internal team.
- Maintain accurate records of customer interactions and follow up as needed.
Qualifications & Requirements
- +2 or Bachelor's level education (running students welcome).
- Good communication skills in Nepali and English, spoken and written.
- Comfortable with phone calls and typing for live chat support.
- Basic computer literacy; prior customer service experience is a plus but not required.
Benefits & Perks
- Fixed monthly salary of NPR 20,500.
- On-the-job training in customer support tools and processes.
- Growth opportunities within Scolar's customer experience team.
- Friendly, supportive team environment.
Required Skills & Competencies
Phone Support Live Chat Customer Handling Basic English & Nepali Communication